Houston, Texas — HCA Houston Healthcare Tomball today announced that it has been named a 2025 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual recognition of the top hospitals and health systems in the country, based on performance in patient experience.
As a recipient of the Press Ganey HX Guardian of Excellence Award®, HCA Houston Healthcare Tomball ranks in the top 5% of healthcare providers nationwide for delivering exceptional patient experience over the past year. This achievement reflects the outstanding work of the hospital’s inpatient senior behavioral health team, whose compassion, clinical expertise and unwavering commitment to excellence create a safe, supportive environment for every patient they serve.
This marks the second consecutive year HCA Houston Healthcare Tomball has earned this prestigious national recognition, underscoring the team’s continued dedication to delivering high-quality, patient-centered care. Creating a safe environment for patients requires skill, empathy and teamwork—qualities the senior behavioral health team demonstrates every day.
“We are incredibly proud of our senior behavioral health team for earning this recognition for the second year in a row,” said Robert Marmerstein, CEO of HCA Houston Healthcare Tomball. “Their compassion, dedication and commitment to excellence ensure that every patient feels safe, respected and cared for. This award is a testament to the meaningful difference they make in the lives of our patients and our community every day.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“HCA Houston Healthcare Tomball is showing what it truly means to deliver compassionate, person-centered care,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their deep commitment to both patients and caregivers is creating a culture where empathy drives action—and where people feel seen, heard, and supported. It’s a privilege to stand beside them on this journey.”