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For patients

From making an appointment through recovery, our goal is to give you an easy, safe and pleasant experience during your time with us.

Patient information

Internet access

Free wireless network access is available for patients and guests.

Interpretation services

Translation services are provided at no cost to the patient or the patient’s family, and includes written and sign language assistance.

Mail

Letters and packages for patients are delivered to their rooms.

Pastoral services

We are happy to call clergy from any denomination or religious affiliation to meet your needs during your stay. We also have two chapels, one on the first floor of the main hospital and the other on the third floor of the Heart Hospital.

Patient rooms

Each patient room has a telephone, TV and a safe for their valuables. Patients are encouraged to leave all valuables and personal property at home.

Security services

To provide a safe and healthy environment, HCA Houston Clear Lake has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, 7 days a week.

Food and nutrition services

Patient meals

Patient menu requests will be taken at the bedside. You can expect a host/hostess to visit you every afternoon, every day. If your physician has prescribed a special diet, some food items may not be allowed. For further assistance at mealtime or if you would like to speak with a dietitian, please call (346) 384-1130 or (346) 384-1131.

Should you have personal dietary requests (ex: Kosher, gluten-free, etc.) please notify your nurse immediately so all accommodations can be arranged to meet your needs.

Breakfast hours are 7:00am to 9:00am

Lunch hours are 11:00am to 1:00pm

Dinner hours are 4:00pm to 6:00pm

Patient disclaimer

HCA Houston Clear Lake prohibits discrimination against patients on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient-focused programs and services

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Clear Lake nurse deserving of this award.

The BEE Award

The BEE (Being Exceptional Every Day Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.