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For visitors

We want you to have a safe, comfortable and satisfying visit when seeing a patient at our facility. Learn more about the amenities and services available to our visitors.

Visitor information

Gifts for patients

Located in the main lobby, our gift shop is operated by the volunteer auxiliary, and proceeds are designated for scholarships.

The gift shop offers toiletry items, plants, flowers, balloons and other gift items. Flowers, plants, and balloons are prohibited in intensive care units.

The gift shop is open:

  • Monday through Friday from 8:30am to 5:00pm
  • Saturday from 10:00am to 2:00pm

Free valet parking is available at the front entrance. Free parking for patients and visitors is available in designated areas. We ask that you please do not park in areas designated for physicians, as they need easy access for emergencies.

Visitor policy

Please call the hospital for information regarding the current visitor policy, including hours and COVID-19 patient visitation.

Please note that visitation guidelines are subject to change.

Waiting areas

Specially designated lounge areas for visitors are in the main lobby. There are waiting areas for the friends and family of patients in the critical care units, emergency department, labor and delivery, day surgery and general surgery. Food is not permitted in the waiting areas.

Food and nutrtion services


The cafeteria is on the lower level and is open Monday through Friday.

  • Breakfast hours are from 7:00am to 9:45am
  • Lunch hours are from 11:00 am to 2:00 pm
  • Closed for dinner and on Saturday, Sunday and holidays
Perks Café

Perks Café is located on the first floor of the main north lobby and is open:

  • Monday through Friday from 7:00am to 7:00pm
  • Saturday and Sunday from 7:00am to 3:00pm
Vending machines

Snack and beverage vending machines are located near the cafeteria and at the hospital's south entrance, next to the emergency room. They are available 24 hours a day, 7 days a week.

Visitor disclaimer

HCA Houston Northwest prohibits discrimination against visitors on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient surgery text updates

To keep families informed on their loved one's surgery progress, we offer a service that provides updates via text message.

To keep families informed on their loved one's surgery progress, we offer a service that provides updates via text message.