Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Houston Healthcare Mainland is committed to creating a safe and comfortable environment for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
HCA Houston Mainland, a campus of HCA Houston Healthcare Clear Lake, is committed to providing the people of Texas City with compassionate care in a safe environment. Whether you are coming to our facility as a patient or visiting a loved one, our goal is to make your stay with us as comfortable as possible.
Patient information
ATM locations
For your convenience, an ATM is located on the first floor, outside the cafeteria and at the entrance to the medical office building.
Internet access
Free wireless network access is available for patients and visitors.
Interpretation services
Translation services are provided at no cost to the patient or the patient’s family. This includes written and sign language assistance.
Letters and packages for patients are delivered to their rooms. If mail is received after a patient is discharged, we will notify the patient.
Patient rooms
Patient rooms are equipped with a telephone, TV and safe for your valuables. Patients are encouraged to leave all valuables and personal property at home.
Security services
To provide a safe and healthy environment for our patients and their visitors, HCA Houston Mainland has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, 7 days a week.
Bistro Cafe
The Bistro Café, located on the first floor of the main lobby, is open Monday through Friday from 7:00am to 10:00am.
Cafeteria
Our cafeteria is located on the first floor, past registration.
Monday through Sunday:
Breakfast hours: 7:00am to 9:00am
Lunch hours: 11:00am to 2:00pm
The cafeteria is closed for dinner.
Vending machines
Vending machines are located near the cafeteria dining room.
Patient disclaimer
HCA Houston Mainland prohibits discrimination against patients on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient-focused programs
The DAISY Award
The BEE Award
The Healthy Living Blog
Fresh knowledge and insights in and around healthcare industry.