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For patients

From making an appointment through recovery, our goal is to give you an easy, safe and pleasant experience during your time with us.

HCA Houston Mainland, a campus of HCA Houston Healthcare Clear Lake, is committed to providing the people of Texas City with compassionate care in a safe environment. Whether you are coming to our facility as a patient or visiting a loved one, our goal is to make your stay with us as comfortable as possible.

Patient information

Internet access

Free wireless network access is available for patients and visitors.

Interpretation services

Translation services are provided at no cost to the patient or the patient’s family. This includes written and sign language assistance.

Mail

Letters and packages for patients are delivered to their rooms. If mail is received after a patient is discharged, we will notify the patient.

Patient rooms

Patient rooms are equipped with a telephone, TV and safe for your valuables. Patients are encouraged to leave all valuables and personal property at home.

Security services

To provide a safe and healthy environment for our patients and their visitors, HCA Houston Mainland has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, 7 days a week.

Patient disclaimer

HCA Houston Mainland prohibits discrimination against patients on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient-focused programs

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Mainland nurse deserving of this award.

The BEE Award

The BEE (Being Exceptional Every Day Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.