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For visitors

We want you to have a safe, comfortable and satisfying visit when seeing a patient at our facility. Learn more about the amenities and services available to our visitors.

Visitor information

ATM locations

An ATM is located in the Women’s Atrium lobby.

Internet access

Free guest Wi-Fi is available throughout the hospital.


Courtesy telephones are provided in various locations throughout the hospital.

Gifts for patients

Floral arrangements, books and other gift items are available for purchase in our gift shop located on the first floor of our main hospital building. Snacks, candy and sodas are also available for purchase. Open Monday through Friday from 9:00am to 5:00pm. Closed Saturday and Sunday.

Outside deliveries will be sent to patient rooms upon arrival. Deliveries should be addressed as follows:

Patient First and Last Name, Patient Room Number

HCA Houston Healthcare Northwest

710 Cypress Creek Parkway

Houston, TX 77090


Parking at our hospital is free. There are two parking lots in front of the hospital that are open from 5:00am to 7:00pm. We also offer a free parking garage across from the hospital’s entrance on Peakwood Drive.

If you need an escort to your car or assistance with minor vehicle problems, dial 0 for the hospital operator and ask for Security.

Visiting hours

General hospital visitation hours are observed from 8:00am to 8:00pm and subject to specific restrictions as to time, age, or number of visitors in specific areas.

Visitor policy

We welcome visitors to show support for a friend or loved one staying at HCA Houston Northwest, and are here to provide them the support needed to make the most of their visit. Please call the hospital for additional information regarding the current visitation policy, including hours and COVID-19 patient visitation. Please note that visitation guidelines are subject to change.

Waiting areas

Waiting areas are located in our medical and surgical intensive care units as well as labor and delivery floor. Outpatient Imaging, Cardiac Cath Lab, and Surgery also have waiting areas.

Food and nutrition services


Our hospital cafeteria is open daily and located on the first floor of the main hospital building. Cafeteria hours are:

  • Breakfast: 6:30am - 10:00am
  • Lunch: 11:00am - 2:30pm
  • Dinner: 3:30pm - 7:00pm


Subway is located in the Women’s Atrium and is open daily from 10:00am to 9:00pm, excluding holidays.


Vending machines are located in the South Tower.

Visitor disclaimer

HCA Houston Northwest prohibits discrimination against visitors on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient surgery text updates

To keep families informed on their loved one's surgery progress, we offer a service that provides updates via text message.

To keep families informed on their loved one's surgery progress, we offer a service that provides updates via text message.