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For patients

From making an appointment through recovery, our goal is to give you an easy, safe and pleasant experience during your time with us.

At HCA Houston Medical Center, we pride ourselves on providing a superior patient experience. Here is information about some of the amenities and resources our patients and visitors have access to during their stay with us.

Patient information

Internet access

Free wireless network access is available for our patients and visitors.

Interpretation services

Interpretation devices are available to help with medical interpretation. All languages are available 24 hours a day, seven days a week.

Pastoral services

Our hospital chaplain is available 24 hours a day, seven days a week, including holidays. The chapel is located on the lower level of the South Tower.


To provide a safe and healthy environment for our patients and their visitors, HCA Houston Medical Center has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, seven days a week.

Patient disclaimer

HCA Houston Medical Center prohibits discrimination against patients based on:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient-focused programs

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Mainland nurse deserving of this award.

The BEE Award

The BEE (Being Exceptional Every Day Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.