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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Information, guidance and resources for our patients

Because patient care is our most important job, HCA Houston Healthcare Medical Center is committed to creating a safe and comfortable environment for our patients and visitors. Our unique programs and services are designed to make your experience at our hospitals exceptional.

Online Registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.


View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care. 
Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
View your patient rights 

At HCA Houston Medical Center, we pride ourselves on providing a superior patient experience. Here is information about some of the amenities and resources our patients and visitors have access to during their stay with us.

Patient information

Internet access

Free wireless network access is available for our patients and visitors.

Interpretation services

Interpretation devices are available to help with medical interpretation. All languages are available 24 hours a day, seven days a week.

Pastoral services

Our hospital chaplain is available 24 hours a day, seven days a week, including holidays. The chapel is located on the lower level of the South Tower.

Security

To provide a safe and healthy environment for our patients and their visitors, HCA Houston Medical Center has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, seven days a week.

Patient disclaimer

HCA Houston Medical Center prohibits discrimination against patients based on:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

Patient-focused programs

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Mainland nurse deserving of this award.

The BEE Award

The BEE (Being Exceptional Every Day Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.